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Contact & More
Contact & More

Contact us

Oh, hello there! This is our handy contact page where we can answer any questions, comments, concerns, help you book a tour—or provide a riddle if you’re stuck under a bridge needing to pay the troll toll (which apparently happens sometimes).

To get in touch, just drop us a line below (if you make it rhyme, we’ll respond in rap-battle pantomime—not really, but it depends on how enthusiastic our staff feels at the moment).

Please note, if you’ve already booked a trip and need assistance immediately, your Travel Hack should have the appropriate contact point. If you cannot find that contact point, you can reach us at [email protected] Otherwise, just fill out the form below and we’ll get back to you as soon as possible.

Validate us

Bamboo is one of the original authors of global give-back travel and a leader in this field. Founded in 2001 by two guys with an extensive background in international development and travel. We are now known as one of the largest authorised travel companies operating in this industry. With years of experience comes trust, integrity and an established community of customers that we call our Bamboo family or BamFam.

Remember, we’re always available to answer questions about who we are and what we do, and unlike most, we actually have a substantial list of ways that you can verify that we are who we say we are. With nearly 2000 reviews and an average of 4.8 out of 5 from independent sources jump into our Fan page or Travel Club groups and speak to the people who know best, our community of travellers, our teams on the ground, our BamFam.

FAQ

Oh, ok… Well, we are BAMBOO! We are a rock ‘n’ roll give-back travel company, specialising in ethical and adrenaline-fueled tours all over the globe. We are known for our give-back adventure tours in Cambodia, Thailand, Nepal, India, Vietnam, Tahiti, Costa Rica, Bali and Uganda!

Whether it’s elephants, ocean conservation or community development, each of our incredible tours are designed around the positive impact that creates, the legacy that it leaves behind and the way that travelers and communities work together. We’re at our happiest when our hands are dirty, meeting new travel-minded members of the Bamfam, and having a cold beer in our hands in reminiscence of the day we’ve shared together.

This is as much about a cultural experience as it is a holiday, taking you off the beaten path into an experience of authentic exploration and discovery. This, combined with having the most fun possible, is the priority of all Bamboo's experience tours!

We have been operating for over 19 years, have sent over 35,000 travellers overseas and have a team with a wealth of experience, knowledge and passion! But don't just take our word for it - if you visit the 'Verification Page' on our website, you can see our accreditation and recommendations from various worldwide organisations. You can also visit our Facebook page to see thousands of reviews from previous travellers.

If you can stand up, walk around and are comfortable with bus journeys, you will be absolutely fine. Some of our tours involve volunteer work one days which can be very hot. Our friendly tour guides will never overwork you and will always encourage you to rest and have a cheeky glass of water. 

For our Nepal Trek and Everest Base Camp Trek, you will need to be confident in your physical fitness. Our Nepal trekking option can be qualified as moderate, with occasional strenuous days, whereas Everest Base Camp is very demanding. For more information, please email our team at cha[email protected].

The total tour cost includes airport pickups, guided tours and 24/7 support from our professional tour guides, lots of yummy meals, all in-country transport, all accommodation, all activities in the itinerary, project donations and supplies, and memories to last a lifetime!

International flights - We have people join us from all over the world so we leave these flexible so you can choose the departure airport and airline that suits you best.

Travel insurance - You can choose your own travel insurance, or we can organize this for you. You can find details on our Bamboo travel insurance here and will be able to add this on to your booking when you pay your program fee.

Visas - Depending on the passport you hold you may need to get a visa before you travel. After booking a Bamboo tour, you’ll receive a trendy Travel Hack document which has more details on visa requirements for the country or countries you’ll be visiting with us. 

Absolutely yes, we even recommend it! We understand travelling alone can be a little scary, but there really is no need to worry. From the moment you land, a member of the Bamboo crew will be waiting for you at the airport to take you back to your hotel to settle in. 

You also will be travelling as a group so there will be many others in the same situation as you. 80% of all travelers at Bamboo actually join us solo, so if they can do it, we know you can too! Many of the Bamfam have formed life-long relationships, and we’ve even had some Bamboo marriages!

If you have any further worries or concerns about this, feel free to send an email to our friendly team at [email protected].

This largely depends on you. Your accommodation is included but some meals are not. It's worth bringing some extra cash to cover some of your meals, buy some souvenirs to bring back home, or for any activities you’d like to do during your free time.

Once you book a Bamboo tour, you’ll be sent one of our unique Travel Hacks depending on what tour you’ve chosen. These documents hold valuable information and tips, including how much meals, beers, souvenirs etc typically tend to cost in the country you’re visiting. 

As we are not medical professionals, we are unable to offer medical advice on which liquid you should be shooting into your veins. We would advise that you ask your GP, a travel health clinic or check the World Organisations website for professional vaccine recommendations depending on the country you’re visiting.

Yes, we do not visit any notoriously unsafe countries and your safety is our number one priority, so you can put your mind at ease! It is important to exercise common sense and be respectful of the places we travel to, just like you would anywhere in the world. Don’t forget, you’ll also be with our experienced and professional team throughout your stay, along with your travel group! We’re with you every step of the way!

Now you are ready to secure your spot on a Bamboo tour, you can choose the best payment option to suit you:

  1. Pay a deposit today and the remaining balance 120 days before your tour starts (you will also have the option to pay the rest of your balance in instalments).
  2. Pay in full to get a discounted price and save money
  3. Sign up to monthly instalment payments

If you know you want to travel but just need more time to decide on the destination or date, the best option is to get a Bamboo Travel Voucher. Not only will you be sure of a place on a tour, you'll make a saving as our vouchers match the amount you pay. Get a $50 voucher and we'll take $100 off; get a $250 voucher and we'll take $500 off; get a $500 voucher and we'll take $1000 off!! Vouchers are valid for 3 years so there's plenty of time to decide when and where you want to go. Click here to find out more and get your voucher.

You may also want to consider signing up to our Bamboo+ Membership. For $997, we'll not only reduce your tour balance by $1000 but you'll automatically get a 20% discount on each and every future tour with Bamboo! There's also loads of other benefits - click here to find out more and become a Bamboo+ member.

Don’t worry, we’re always here for you! If you have any further Bamboo related questions you would like to ask, you can email our friendly team at [email protected]. If you are already booked on to a Bamboo tour and wish to amend your booking, you can email our bookings team at [email protected]

Payment methods

We accept PayPal & Stripe.
To secure your spot there are 2 simple payment options.

Option 1: Reduce your balance by US$500 and we will match it by US$500 and the remainder is due 120 days before your tour starts. You will also have the option to pay the rest of your balance in instalments.

Or
Bamboo Travel Vouchers
Option 2: If you are not sure of what date you wish to travel then you might be interested in a Bamboo Travel Voucher that matches the amount you pay. Pay $50 get a $100 voucher, pay $250 get a $500 voucher, pay $500 get a $1000 voucher. It's valid for 3 years so you have time to consider the tour or date in your own time. Click here to find out more and purchase.

Travel Insurance


Travel insurance package - making sure you’re covered!

Bamboo offers a comprehensive insurance package through Chubb Insurance New Zealand Ltd.

The package includes excellent medical and accident cover, as well as cancellation cover and cover for any volunteering elements included in our tours and experiences. Please refer to the policy for full details.

Travel insurance is a compulsory booking condition. We strongly recommend you purchase insurance at the time of booking or as soon as possible after you have booked your trip. It is not compulsory to have the insurance Bamboo offers through Chubb and you are free to use another insurance provider of your choice if you prefer. Please ensure that your chosen insurance will cover you for all activities included on your itinerary.

CHUBB

Chubb Insurance New Zealand provides Personal Accident, Medical, and Travel Insurance in New Zealand and overseas. This policy is available to all travellers regardless of their country of residence and is tailor-made for our tours and experiences.

Price

We have two policy durations for you to choose. If you need longer than 30 days you can add extra days at USD $5 per day after that.

- 17 days: USD $170
- 30 days: USD $265
Extra days beyond 30 days: USD $5 / day

Working for Bamboo is much more than just a job, it’s a way of life. Those lucky few that are offered a position will become part of our family and get to share in our ever-expanding global brand of travel and give- back-packing goodness. It takes a particular person to be considered worthy of such an honor as wearing ‘The Black’ shirt and becoming a member of our adventurous crew!

Ask yourself this

- Do you love, love, love travel?

- Up for a challenge?

- Have a big squishy heart?

- Can you rock out hard but still keep a smile on your face?

- Fancy living and working in South East Asia?

You will be surrounded by the greatest travel & give-back minds on the planet. If you are passionate about travel, enthusiastic, dynamic, and energetic and have the skills, experience, and creativity we are looking for, we want to hear from you! This ain’t no ordinary 9-5 company! So expect to be pushed to your limits in the most exciting travel company in the game.

If you answered “Hell yeah!!!” to all of the above then take a look below for our current vacancies. If ever you have wanted to be involved in the amazing work we do, NOW is your chance.

To apply for any of the listed roles, please email [email protected] explaining why we need you, listing any relevant skills and experience, and attach a copy of your CV/resume. NB: Due to the volume of applications, we can only get back to successful candidates.

Available positions

Privacy Policy

Last Updated May 2020

At Bamboo, we understand that how we collect, use, disclose and protect your information is important to you.
This Privacy Policy describes how WeAreBamboo Ltd. (Level 2, 61 Seaview Road, Lower Hutt, 5010, New Zealand) ("Bamboo", "we", "our" or "us") collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop), book a trip with us and use our services. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.
Below is a summary of our privacy practices. Our full Privacy Policy is available below, or you can click the links on any of the points detailed in the summary table for further details.

Depending on the circumstances, in the course of providing a service to you, Bamboo may collect and hold personal information such as:
your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details;
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our offices or other representatives.
Information that we collect (such as about your health or dietary requirements) may be considered "sensitive information" under the Privacy Act. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.
If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of Bamboo trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details below.

You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant via phone, email or in person, or any other engagement we or our business partners have with you.
We may also receive the information from a third party, for example:
from people making travel bookings on your behalf;
from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
from other companies within Bamboo and our related overseas entities;
from partners performing services on our behalf; and
your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
administering services we are providing to you such as arranging your trip booking
some countries will only permit travel if you provide your advance passenger data. These requirements may differ depending upon your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate
manage our relationship with you, including updates about your tour booking and handling complaints
to contact you in the event of an emergency
combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customising online content for you
to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address
providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
to make improvements to our site(s) and make it easier to find the information you are looking for
for identification of fraud or error or for regulatory reporting and compliance
When you provide your email address to Bamboo to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

We may disclose your personal information as follows:
We may share your personal information inside Bambo and to our related overseas entities for the purposes of providing products or services to you, research and marketing purposes. Any marketing purposes will be conducted in accordance with our ‘Marketing and Privacy’ statement below.
We may disclose your personal information to our employees, contractors or third party service providers located overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, NGOs, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
We may disclose your personal information to external parties for research purposes and to identify other services you may be interested in, in accordance with our ‘Marketing and Privacy’ statement below.
We may share information with third parties in limited circumstances without your consent where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.
In order for you to travel abroad, we may disclose your personal information where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, security and anti-terrorism purposes.

When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to relevant related overseas entities and third party overseas recipients, as set out below.
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas entities. For instance, we may need to disclose personal information to our related overseas entities in order to respond to your enquiry. We may also need to disclose personal information to overseas recipients other than our related overseas entities (third party overseas recipients), such as relevant overseas travel service providers for the purpose of arranging your booking with them.
Where we disclose your information to our related overseas entities, we require that appropriate confidentiality and security measures are in place, and that your information will be handled in accordance with the Privacy Policy.
Where we disclose your personal information to a third party overseas recipient, your personal information will generally be received in the country in which the recipient will provide the services to you or in which their business is based. Unless otherwise contemplated herein or otherwise permitted or required by applicable law, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

Bamboo has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. Bamboo regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Credit card security
All online payments are transmitted over a secure socket layer (SSL) connection.
Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
Bamboo does not receive your credit card information
Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

We offer you choices when we ask for personal information, whenever reasonably possible. You have the option of dealing anonymously with us, either on our websites or through other methods. There will be circumstances where this is not possible in order to complete your request. You may decline to provide personal information to us, although some of our features or services may not function properly as a result. For example, if you do not provide us with the personal information described above, some or all of the following may happen:
we may not be able to provide the requested products or services to you, either to the same standard or at all;
we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions

You can enquire about personal information we hold about you by using the contact details below. We will need to verify your identity before disclosing personal information. Please allow up to 10 business days for us to process your request, however we will endeavour to deal with your request sooner.
You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you using the contact details below. There is no fee to make an enquiry or request in relation to your information, or for us to add to, correct or update our records.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt-out of receiving phone and postal updates. You can opt-in in future if you wish to receive these updates again.
We do not share, sell or rent information to any third parties for the purposes of direct marketing.

If our contact and dealing with you is via our website(s), we may use cookies. By using our website(s), you consent to our use of cookies.
Our website(s) may contain links to third party websites, micro-sites or analytical tools (eg Google) not controlled or owned by us, such as reference, review, ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Please read their applicable privacy policies and terms of use carefully.
Cookies
What are cookies?
Cookies are small text files placed on your computer by us or our partners. Cookies allow websites to identify the computer or device you're using to access the websites - but can't identify you personally.
Cookies are unique to the web browser you're using - so if you're using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org.
Cookies can be set by the owner of the website you're on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
Bamboo do not use 1st Party Cookies, only 3rd Party Cookies. You can choose to accept or reject these cookies by changing your internet browser settings.
By using our websites, you agree to us using cookies as set out in this statement.
Types of cookies we use
Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites. When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google Inc ("Google"), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
Refusing cookies after you've accepted
Refusing cookies
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don't want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, we would like to hear from you. We treat privacy matters seriously and will endeavour to correct the matter.
You can contact our Privacy Officer by:
emailing us at [email protected]
by post to Privacy Officer, WeAreBamboo Ltd., Level 2, 61 Seaview Road, Lower Hutt, 5010, New Zealand
Our Privacy Officer will contact you within a reasonable time to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.

Legal Terms of Service

Please read these Terms and Conditions carefully as they form the basis of your contract with WeAreBamboo. This agreement is made at the time of booking and becomes legally binding upon payment at the time of booking. By booking a tour with WeAreBamboo, you signify you have read and accepted these Terms and Conditions.

All programs advertised on our website and/or on Facebook are offered and/or operated by WeAreBamboo Ltd. (trading as Bamboo and referred to as Bamboo or 'we' herein after) with company number 59926953 whose registered office is:

WeAreBamboo
Level 2
61 Seaview Road
Lower Hutt
5010
New Zealand

All travel arrangements are sold subject to the following conditions. Bamboo reserves the right to update the Terms and Conditions at any time.

You must obtain adequate and valid travel insurance. This is compulsory for all customers and is a condition of your booking. We strongly recommend you take out insurance as soon as your booking is confirmed.

Travel insurance should be in place for the entire duration of your travel, covering, at a minimum, cancellation of booking, providing medical cover for illness and injury, repatriation whilst overseas and loss of baggage. Details of your policy must be provided to us as soon as possible. We will not check the sustainability of your policy; it remains at all times your responsibility to ensure the insurance cover you purchase is adequate for your needs. You are required to carry proof of insurance with you and produce it if reasonably requested.

If you have added our provider's travel insurance to your booking and subsequently cancel your booking, the insurance premium is non-refundable.

The 'Duty of Disclosure' is the responsibility of the policy holder.

COVID-19 PROTECTION GUARANTEE

If you are unable to travel by the end of 2022 due to COVID-19 then we will refund any payments made. You also have the flexibility to change your dates as many times as you need, free of charge.

The person making the booking must be 18 years of age or over and possess the legal capacity and authority to make the booking and accept these booking conditions on behalf of everyone in their party. For some programs we will accept individuals of 17 years of age, provided we are in receipt of parental/legal guardian consent forms prior to booking.

Final Balance Due Date
For bookings before 9 th September 2019, final balances are to be paid 90 days before your tour begins, unless you’re signed up for a 0% instalment plan. For bookings on or after 9th September 2019, final balances are to be paid 120 days before your tour begins, unless you’re signed up for a 0% instalment plan. Please note that our 0% instalment plans are only available at the time of booking, once a deposit is placed, you will need to pay in full before your final balance is due.

Payment options
Our deposit payment of $250 is non-refundable but fully transferable to another tour or date as long as this change is made prior to 90/120 days (depending on when you booked – see above) before your tour start date. If your tour is put on hold and you do not choose a new date within 12 months, your $250 deposit with Bamboo is no longer valid. 

Instalments
If you booked your tour using Bamboo's 0% installment payments over a period of 12 monthly payments, the first payment is made at the time of booking and is followed by 11 further payments. If you travel with us before you have cleared your balance (within 12 months of your booking), all payments must be continued as agreed until the balance is cleared.

Online Payments
All online payments are processed through a secure third party provider and will appear as a charge from 'Bamboo'. All online paymentswill be subject to a 3% charge for one-off payments and 5% charge for instalment payments.

Bank Transfer Payments
We also accept payments via bank transfer, details of which will be provided upon request. You will need to pay any additional fees incurred by your bank.

Confirmation
Upon receipt of your booking payment (in full or with a deposit payment), we will send you a confirmation email. If you do not receive email confirmation within two working days of booking, please contact us.

When you receive the confirmation email, please check the details carefully and inform us immediately if anything is incorrect. We strongly recommend that you make no travel arrangements until your booking has been confirmed.

Travel Vouchers
If you have purchased a Bamboo voucher, the following conditions apply to the purchase and redemption of this:

  • Travel vouchers are valid for use for up to 3 years after the date of purchase/payment. The voucher expires after this date.
  • Travel vouchers cannot be resold.
  • Travel voucher are not redeemable for cash.
  • Only one voucher per booking is permitted.
  • Travel vouchers cannot be combined with other travel vouchers or Bamboo promotions.
  • Travel vouchers can only be applied to new bookings for future Bamboo tours. Vouchers cannot be used to clear balances on existing bookings.
  • Travel vouchers are non-refundable.

All prices advertised are accurate at the time of publishing. We reserve the right to amend our pricing at any time. Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It may be the case that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have booked will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. We reserve the right to increase our prices at any time and apply the difference to your booking but we will not surcharge any booking once paid in full.

You can request to change your booking (date or program, subject to availability), place your booking 'on hold' or request a name change (if you wish for someone to travel in your place) at any time before your final balance due date. We offer one change free of charge. After this, any changes will be subject to a $50 administration fee per booking per change.

If you place your booking 'on hold', you must provide us with a new start date within 12 months of the date your booking was placed on hold. Your new start date must be within 12 months of your original start date. If you have not confirmed this with us within this time frame, or would like to travel more than 12 months after your original start date, we will cancel your booking and the standard cancellation charges will apply. Any monies paid up to and including the date you put your booking 'on hold' will be held by Bamboo in credit and will not be eligible for a refund.

When making a change to your program, you will be liable to pay any difference in price and the cost of any internal flights already booked at the time of your change.

Any alteration received by us after your final balance due date (90 days or 120 days before departure) will be treated as a cancellation and will be subject to the standard cancellation charges.

You may cancel your booking at any time by contacting us in writing. Where written notification of the cancellation is received, the following will apply:

  • All cancellations made within 90 or 120 days (depending on date of original booking) are subject to full cancellation charges and loss of all monies paid up to the date of cancellation
  • If your cancellation is made prior to 90 or 120 days (depending on date of original booking) before the start of your tour, you are able to transfer your booking by switching your date, tour or by putting your booking on hold for up to 12 months
  • All payments made at the time of booking, including payments in full to receive a discounted price, and any subsequent payments, are non-refundable

If you have purchased travel insurance through our provider, the cost of your policy premium will not be refunded when you cancel your booking and will be deducted from any refunds due, if you have paid by instalments.

We are unable to transfer any monies paid between bookings.

COVID-19 GUARANTEE

In addition to the above terms, we also have a COVID-19 Guarantee. This states that, if by the end of 2023, you have not been able to travel due to restrictions imposed as a result of COVID-19, we will refund any payments made. These refunds will be made within 60 days of the last day of 2023.

We reserve the right to cancel your booking at any time. However, in no circumstances will we cancel your booking less than two months before the start date of your program, except for reasons of minimum numbers not being attained, force majeure (as defined below), failure on your part to pay the final balance or complete all necessary forms, or for any other reason beyond our control.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Circumstances amounting to "force majeure" including any event which is beyond our reasonable control or the reasonable control of the supplier of the service(s) in question, including without limitation; war, threat of war, riot or civil commotion, fire, strike, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar events.

We plan the arrangements of your booking many months in advance and may occasionally have to make changes, most of which are minor and we will advise you of them at the earliest possible date. If a major change becomes necessary, we will advise you of the change as soon as reasonably possible.

If we make a major change to your travel arrangements, or cancel your start date, you will have the choice of either:

a) Accepting the change
b) Accepting an offer of an alternative program or start date from us. If the alternative is of a higher price, you will pay the difference. If the alternative is of a lower price, we will keep any difference as credit for you toward any extras or a future booking.
c) Placing your booking on hold and deciding on an alternative program or start date at a later time

COVID-19 GUARANTEE

In addition to the above terms, we also have a COVID-19 Guarantee. This states that, if by the end of 2023, you have not been able to travel due to restrictions imposed as a result of COVID-19, we will refund any payments made. These refunds will be made within 60 days of the last day of 2023.

Our obligations and those of our suppliers are to take reasonable skill and care in arranging the services, facilities and activities offered as part of your booking. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your program may involve. The services and facilities included in your booking will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply.

We shall have no liability where the cause of the failure to provide, or failure in, your travel arrangements or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or supplies, because it is either attributable to you, or attributable to someone unconnected with your program and is unforeseeable or unavoidable, or is due to a force majeure event or unusual or unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or in an event which neither we, nor our agents or suppliers could have foreseen or forestalled.

If you purchase any optional activities that are not part of your program itinerary, the contract for that activity will be between you and the activity provider. We are not responsible for the provision of such activities or for anything that happens during the course of its provision by the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased locally, your claim should be directed to the activity provider and not to us.

We may offer travel arrangements in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Your booking is accepted on the understanding that you realise the hazards involved in this kind of program, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of travel is one that allows alternatives and a substantial degree of on-trip flexibility.

Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness or other unforeseeable circumstances.

Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.

If you have any feedback, issues or complaints during your program, you must inform the local in-country team immediately who will be able to address the situation. If you are not happy with the actions taken in response, please follow this up with us via email within 28 days of your program end date. We will acknowledge your email within 7 days and aim to provide a full response within 28 days. Failure on your part to notify us and the local teams will deprive us of the opportunity to investigate and to take appropriate action to put things right whilst you are on your program and may affect your legal rights.

As noted, standards of accommodation, cleanliness, hygiene, health and safety and other services may be quite different from what you are accustomed to at home, and you should be prepared for this. We will do our best to prepare you for the likely standards you will encounter before you depart, but we are not liable for any refunds as a result of complaints about standards which we have adequately described.

Whilst we are able to provide basic advice to customers regarding passports and visa requirements, you should check with the appropriate Embassy, Consulate or Foreign Office for the exact requirements for your chosen program and date of travel. It is your responsibility to ensure that you have the correct passport and visas for your travel arrangements.

We are unable to offer advice on any health or medical matters. It is your responsibility to ensure that you obtain proper and detailed medical advice prior to travel. 

Our Privacy Policy sets out what information we collect, how we collect it and what we do with it.

Your Information
This refers to a combination of personal information such as:

  • your name, date of birth, gender, email address, telephone number, passport details, medical information and travel insurance details;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • any additional information relating to you that you or a third party has provided to us directly or indirectly

It is not required that you register with Bamboo. Some areas of our website require collection of certain personal details in order to facilitate our response to your request for service. By providing personal details you are agreeing to our use, collection and storage of the information in order that we can provide you with the services that you request and also contact you about certain promotions. This information is stored using strict protocols to ensure security, information integrity and privacy. You have the right to ask in writing not to receive direct marketing material from us. Once properly notified by you, we will take steps to stop using your information in this way.

We gather certain statistical information about visitors to our website including IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. This data is collected solely for internal use within Bamboo.

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) transactions and activities at all points of contact; and (3) web traffic, activities etc. and social media. All recordings and derivative materials are and shall remain our sole property.

When you are travelling with us, we may take video and still images of you that may be used in our advertising or on our website. All travellers on our programs authorise us to use images of themselves, such as photographs and videos. If you do not wish for this to happen, please notify us via email. If you send us a review, we may use this on our website, on social media sites and for advertising.

Laws and customs of the country or countries you visit can be very different to those in your home country. Be aware of your actions to ensure that they do not offend, especially if you intend to visit religious areas. There may be serious penalties for doing something that might not be considered illegal where you are from. It is your responsibility to familiarise yourself with, and respect, local laws and customs. If you fail to do so, we will have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements.

A booking is accepted on the strict understanding that you undertake to comply with the laws, customs, drug and all other regulations of any countries visited during the program as well as hygiene, safety and security rules. In addition, many of our programs have their own rules and behaviour guidelines, which are intended to ensure your safety and enjoyment of the program. You will be advised of any specific program rules within in your pre-departure information and/or during your orientation.

If you commit any illegal act when on the program, or if in the reasonable opinion of the local in-country team, your behaviour is disruptive, threatening or abusive we may terminate your travel arrangements at any time without liability on our part. Full cancellation charges will apply.

In any of these circumstances, no refunds or compensation will be paid to you and we will not meet any costs or expenses you may incur as a result of your program being terminated. Criminal proceedings may also be instigated.

If you are affected by any condition, medical or otherwise, that might affect your or other people's enjoyment of the program, you must advise us of this at the time of booking.

When signing up to any program involving work within vulnerable communities you are agreeing to undergo a police/criminal record check to ensure your suitability for placement and will be asked to provide a copy of this a minimum of two months before your start date. This check must have a valid issue date that is within 1 year of your program start date.

We reserve the right to delay your program until a sufficient check has been completed. Should you fail to provide us with this, or we deem your check to be unsuitable, you must change to a program that does not require a check or cancel your placement entirely.

By agreeing to our Terms of Conditions, you consent that we may create Facebook groups for you to join along with other travellers on the same program as you. This enables you to communicate with other members of your group before departure if you wish to. Please note, the Facebook groups will only be created for specific programs.

All travellers are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen program as described on our website or Facebook group.

Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and must make arrangements for the provision of any medication or other treatment which may be required during the program.

We reserve the right to refuse or cancel your booking at any time if we feel the enjoyment and/or safety of yourself, other participants or our team may be compromised by your participation and in this case, you will not be eligible for a refund.

You are responsible for making your way to the program start location. You must advise us of your arrival details and/or of any changes to these details at the earliest possible opportunity. Should you arrive outside the agreed start date/time for your program, or do not advise us of your correct arrival details, including in the event of a flight delay whilst you are en-route, you will have to cover any necessary transport costs.

This code of conduct sets out the standards of behaviour that is expected of our travellers. This code of conduct is designed to help you achieve the most out of your program in a safe manner. It also ensures that the organisations and people we work with are treated with respect and consideration. A breach of the code of conduct may result in your contract with us being terminated and you being removed from the program without compensation.

General
You must:

  • Listen to, and follow the advice or instructions of your in-country team
  • Understand that you are a representative of not only the Company but also your country of origin and act accordingly
  • Agree to a zero tolerance policy towards the possession and use of illegal substances. If you are found in possession of, or under the influence of such substances, you will have your program contract terminated immediately
  • Respect and seek to understand the culture of the country you are placed in and be tolerant of the customs and behaviours of the local people
  • Respect your family and local community regarding the consumption of alcohol
  • Be aware of potentially different attitudes towards sexual relationships in the country which you are visiting and understand the effect that any such relationship may have on individuals and the local community
  • Treat all people with dignity and respect
  • Dress appropriately at all times with regard to the culture you are surrounded by
  • Do not engage in political demonstrations or illegal activities
  • Understand that the project and accommodation provided is non-changeable in country without the prior approval of the in-country co-ordinator
  • Keep your in-country co-ordinator informed of your plans about trips and weekends
  • Consult your in-country co-ordinator outside normal working hours only for an emergency

On the Program
You must:

  • Endeavour to maintain a positive mental attitude throughout your program
  • Act as a conscientious member of the team
  • Abide by all the rules of the project at which you are volunteering and respect other members of your group including staff
  • Not accept payment of any kind for the volunteer work that you are doing
  • Work hard to achieve not only your own personal goals but also those of the project and the local people you are helping
  • Listen to, and follow, the instructions of your in-country team
  • Inform the in-country team if you are at any time unable to fulfil the duties to which you have committed to
  • Contact Bamboo if you wish to extend your program, which will include without limitation, arranging payment for additional accommodation and program costs. It is not possible to extend your stay without official written confirmation

Accommodation
You must:

  • Respect local custom and abide by the rules of the accommodation in which you are staying
  • Check with either the homestay family or owner of the accommodation before inviting anybody into your room
  • Be aware that overnight visitors are not allowed
  • Respect the accommodation you are using and pay for any damage you may cause to the property
  • Keep your room clean and tidy
  • Not smoke in your accommodation
  • Stay at the accommodation allocated to you
  • Settle any outstanding bills before leaving the accommodation
  • Be aware that there will be no refunds for unused food and/or accommodation